Refund policy

Last updated: November 6, 2026

90-day money-back guarantee

We want you to be happy with your TORVENN vest. If you don't like it, you can return it within 90 days of receiving it and we will refund 100% of the price you paid, no questions asked. We pay the return shipping.

Your legal right of withdrawal

Regardless of our guarantee, as a consumer in the European Union you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. Our 90-day guarantee extends this period and never reduces your legal rights.

How to return

Email us at torvennwear@gmail.com with your order number and tell us you want to return the vest. You can use the model withdrawal form below, but it is not required.

We reply with the return address and instructions. The return shipping is on us: we send you a prepaid label or refund the return shipping cost when you send us the receipt.

Send the vest back, with its accessories and well packed, within 14 days of telling us you want to return it.

Refunds

We refund the full amount you paid, including the original shipping cost if you paid any, within 14 days of receiving your return request. The refund is made with the same payment method you used. We may wait to issue the refund until we receive the vest back or you show us proof that you have sent it, whichever happens first.

Damaged, defective or wrong item

If your vest arrives damaged, does not work properly or is not what you ordered, email us with your order number and a photo or short video. We will replace it or refund it at no cost to you.

You are also covered by the legal guarantee of conformity: 3 years from delivery in Portugal and in Spain, or the period set by the law of your country of residence, if longer.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: TORVENN, torvennwear@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Ordered on / received on:

Order number:

Name:

Address:

Signature (only if this form is sent on paper):

Date: