Terms of service
Last updated: November 6, 2026
1. Who we are
This website and the TORVENN store are operated by the trader identified on our Contact information page. You can reach us at torvennwear@gmail.com.
2. Scope
These terms apply to all purchases made through this website. By placing an order, you confirm that you have read and accept them.
3. Products
We describe our products as accurately as possible. Photos are illustrative and colours may look slightly different depending on your screen. Please check the size guide on the product page before ordering.
4. Prices and payment
Prices are in euros and include all applicable taxes. The shipping cost, if any, is shown at checkout before you pay. The available payment methods are shown at checkout, and payments are processed securely by our payment providers; we do not have access to your full card details.
5. Orders
The contract is formed when we send you the order confirmation email. If a product becomes unavailable or there is an obvious error in the price, we will contact you and, if you wish, cancel the order and refund you in full.
6. Delivery
Delivery areas, times and costs are described in our Shipping policy.
7. Returns, right of withdrawal and guarantee
You have a 14-day legal right of withdrawal, extended by our 90-day money-back guarantee, and you are covered by the legal guarantee of conformity. All the details are in our Refund policy. Our commercial guarantee is added to your legal rights and never replaces them.
8. Safe use of the vest
Use the vest according to the instructions supplied with it. Always disconnect the power bank before washing the vest, and do not use it if the cable or the heating zones are damaged.
9. Liability
We are not responsible for damage caused by use of the product contrary to its instructions. Nothing in these terms limits our liability where the law does not allow it, including our liability under the legal guarantee and for defective products.
10. Intellectual property
The texts, images, logos and other content of this website belong to TORVENN or are used with permission, and may not be copied without our consent.
11. Privacy
How we handle your personal data is explained in our Privacy policy.
12. Complaints and dispute resolution
If you have a problem, please contact us first at torvennwear@gmail.com; we will do our best to solve it quickly.
You can also submit a complaint through the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.
In case of a dispute, you may use an alternative dispute resolution entity, such as CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt), or the consumer arbitration centre of your area. More information is available on the Consumer Portal at www.consumidor.gov.pt.
13. Applicable law
These terms are governed by Portuguese law. If you live in another country of the European Union, you keep the protection of the mandatory consumer laws of your country of residence.
14. Changes
We may update these terms from time to time. The version that applies to your order is the one published on the date you placed it.